SUPPORT
Frequently Asked Questions
Everything you need to know about training, pricing and getting started with Trainicx.
Getting Started
What is Trainicx?
Trainicx is India's athlete-first sports platform. We connect you with certified trainers, structured training plans, dietician support and career visibility - currently serving Bhubaneswar, Odisha, with more cities coming soon.
Which cities does Trainicx operate in?
We're currently live in Bhubaneswar, Odisha. We're expanding to more cities across India soon - sign up to get notified when we launch near you.
How do I sign up?
Create your free athlete profile from the Join Now page, then pick a sport and a weekly training plan from your dashboard. It takes under 2 minutes.
Plans & Pricing
What do the 3x, 4x and 5x plans mean?
These are the number of training sessions per week - 3x, 4x or 5x - so you can pick the frequency that fits your schedule and goals. Pricing varies by sport and plan.
Is dietician support included?
Yes. Every training plan includes dietician support at no extra cost.
Does the ₹2,500 badminton plan include a free kit?
Yes - the 5x-per-week badminton plan (₹2,500/month) includes a free joining kit. This isn't available as a separate purchase, and other plans don't include it.
How do I pay for my plan?
After reserving your spot from the dashboard, we confirm your payment with you directly over WhatsApp. Full online payment is coming soon.
What is your refund policy?
Contact us within 7 days of payment for refund consideration. See our Terms of Service for full details.
Training
Which sports are available right now?
Badminton is live in Bhubaneswar. Football, basketball, chess, athletics, swimming, table tennis and volleyball are coming soon - you can join the waitlist for any of these from your dashboard.
How soon will I get a trainer?
Your trainer and batch are assigned within 24 hours of your payment being confirmed.
Can I change my plan later?
Yes - message us on WhatsApp and we'll help you switch plans or sessions per week.
Athlete Support Program
What is the Athlete Support Program (ASP)?
ASP is a contract-based program that gives serious, consistently performing athletes career visibility - we create content around your gameplay, build your social presence, and connect you with relevant brands and sponsors.
Who can apply for ASP?
Trainicx athletes across any sport we cover who show consistent performance can apply. Selection is subject to review.
Gear Store
When is the Trainicx gear store launching?
The gear store is coming soon. Join the waitlist on our Shop page to be notified the moment it goes live.
Partnering with Trainicx
I run a sports facility - can I partner with Trainicx?
Yes - submit a partnership enquiry from our For Facilities page and our team will reach out to discuss terms.
How do I apply to become a trainer or dietician on Trainicx?
Apply through our For Trainers or For Dieticians pages. All trainer and dietician accounts are created by the Trainicx team after review.
Account & Support
How do I contact Trainicx support?
Email us at trainicx@gmail.com or message us on WhatsApp - look for the WhatsApp button on any page.
Can I delete my account and data?
Yes - email us and we'll delete your account and data. See our Privacy Policy for details.
